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Temporary changes to reimbursements, refunds and payments

Published: 15th November 2022

Murdoch University is upgrading some of its core systems, which will impact how transactions (i.e., payments, reimbursements, and refunds) are made from 9 December 2022 to mid-January 2023.

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During this time, several student services will be impacted. Please see below for further details. If you have any questions or concerns, please contact The Student Centre. Please note, The Student Centre (South St) will be closed over the festive break from Thursday 22 December reopening on Tuesday 3 January with Mandurah campus closing from Monday 19 December and reopening on the Thursday 5 January.



These changes will enhance the end to end service experience and help us deliver our services more efficiently. We apologise for any inconvenience during this period.

Student refunds

The last student refunds for 2022 will be processed on Monday, 12 December. To be included, all applications must be lodged no later than 12pm (midday) on Friday, 9 December. Refund applications can be submitted after 9 December, but will not be processed until services resume in mid-January 2023.

Student reimbursements

Students eligible for reimbursements should submit their request by 12pm (midday) on Friday, 9 December. Reimbursement requests received after this time will be processed in mid-January 2023.

Credit card payments

Credit card payments will be unavailable on Saturday, 31 December 2022 from 2:30pm-5:30pm. Bank transfer and Bpay will be available during this time.

Payment status of course fees

There will be a short period in January where course fee payments won’t appear in MyInfo. From 1-11 January, your Statement of Account will show your course fees and changes such as newly added units, but won’t reflect any payments made. This means, if you add a unit, your outstanding balance will increase. But, if you make a payment you won’t see this reflected until mid-January.

During this time, you can still make payments and you will be emailed a receipt/proof of payment. Please retain this payment confirmation, and if you have any concerns the Fees Team will be able to assist from 12 January 2023.