Finance Office to join Murdoch Support and disable shared mailboxes

The Finance Office Murdoch Support Page will be live May 2018 and will offer online knowledge, online services and links to policies and forms.

In July 2017, the University commenced offering services via Murdoch Support, an online customer interface providing a central location to access services and associated forms, submit and track enquiries and browse useful links and knowledge articles relating to all areas of across Finance. Use of Murdoch Support has proven to be a success for customers and staff and its involvement continues with the Finance Office joining forces with the IT team to bring their services online. 

The Finance Office Murdoch Support Page will be live May 2018 and will offer online forms to replace the following paper based forms:

• Purchase Order Requisition
• Raise an Invoice (AR)

In addition you will be able to contact any of the Finance teams via Murdoch Support to request a service, submit an enquiry or submit any of the paper-based forms not available online. In light of the new online services many of the Finance shared mailboxes will be disabled for internal use and all communication will be directed and consolidated via Murdoch Support. Here is a list of the mailboxes that will be disabled:

• Purchasingcards_ANZ@murdoch.edu.au
• assets@murdoch.edu.au
• Insurance@murdoch.edu.au
• RSO@murdoch.edu.au
• finonehdesk@murdoch.edu.au
• TaxAdvice@murdoch.edu.au
• Finsup@murdoch.edu.au
• FinAP@murdoch.edu.au
• concurhelpdesk@murdoch.edu.au

Some mailboxes above will remain in use to communicate with external parties only (customers and vendors etc.).

If you have any questions or feedback regarding this change please contact Jessica Toon, Finance Office (jessica.toon@murdoch.edu.au).

Explore Murdoch Support for yourself in the meantime and watch out for future announcements as we get closer to go-live.